Returns & refunds

Changed your mind?

You may cancel an online order within 14 days after it is delivered. After telling us that you wish to cancel, you have a further 14 days to send the product back.

Shoes may be tried on indoors as you would in a shop. Please return them clean, unworn outdoors and, where possible, in their original packaging. We may make a lawful deduction if handling has reduced the product’s value.

For change-of-mind returns, you are responsible for the return delivery cost. Contact us before posting anything so we can provide the correct return instructions.

Wrong size

Contact us through our Contact page. The quickest option is usually to return the original pair under the process above and place a new order for the preferred size.

Faulty, damaged or incorrect item

Tell us promptly and include your order number, a description and clear photographs where relevant. We will arrange an appropriate remedy and cover reasonable return costs where the item is faulty, damaged or not what you ordered. Your rights under the Consumer Rights Act 2015 are not affected.

Refund timing

Approved refunds are made to the original payment method. For a cancellation, we will refund you within 14 days after receiving the returned goods or acceptable evidence that they were sent back, whichever is earlier. Your bank may take additional time to display the credit.